Rights & Responsibilities
- Every patient has the right to courtesy, respect, dignity, personal privacy, responsiveness to his/her needs. These rights are regardless of age, race, sex, nationality, religion, cultural or physical handicap, and personal value and beliefs.
- Every patient has the right to receive information in a manner he/she understands.
- Every patient has the right to every consideration of his privacy and individuality as it relates to his social, religious, and psychological well-being.
- Every patient has the right to confidentiality. Every patient has the right to approve or refuse the release of medical information to any individual outside the facility, except in the case of transfer to another health facility, or as required by law or third party payment contract.
- Every patient has the right to express grievances or complaints without fear of reprisals.
- Every patient has the right to continuity of health care. The physician may not discontinue treatment of a patient as long as further treatment is medically indicated, without giving the patient sufficient opportunity to make alternative arrangements.
- Every patient is provided complete information regarding diagnosis, treatment and prognosis, as well as alternative treatments or procedures and the possible risks and side effects associated with treatment. If medically inadvisable to disclose to the patient such information, the information is given to a person designated by the patient or to a legally authorized individual.
- Every patient has the right to make decisions regarding health care that is recommended by the physician. Accordingly, the patient may accept or refuse any recommended medical treatment.
- Every patient has the right to be informed of any research or experimental projects and to refuse participation without compromise to the patient’s usual care.
- Every patient has the right to appropriate treatment and care including assessment and management of pain.
- Every patient has the right to understand facility charges. Every patient has the right to an explanation of all facility charges related to his/her health care.
- Every patient has the right to all resuscitative measures; therefore, Seaside Surgery Center will not honor Advance Directives.
- Every patient has the right to participate in their health care treatment and decisions.
- Every patient or prospective patient has the right to request a personalized cost estimate from the center.
- Patients are responsible to be honest and direct about matters that relate to them, including answering questions honestly and completely.
- Patients are responsible to provide accurate past and present medical history, present complaints, past illnesses, hospitalizations, surgeries, existence of Advance Directives, medication, and other pertinent data.
- Patients agree to accept all caregivers without regard to race, color, religion, sex, age, gender preference, handicap, or national origin.
- Patients are responsible for their actions if they should refuse a treatment or procedure, or if they do not follow or understand the instructions given them by the physician or Seaside Surgery Center employees.
- Patients are responsible for keeping their procedure appointment. If they anticipate a delay or must cancel, they will notify Seaside Surgery Center as soon as possible.
- Patients are responsible for the disposition of their valuables, as Seaside Surgery Center does not assume the responsibility.
- Patients are responsible to be respectful of others, other people’s property and the property of Seaside Surgery Center.
- Patients are to observe safety and no smoking regulations.
Patient Complain or Grievance
To report a complaint or grievance you may contact the facility Administrator by phone at 239.592.4955 or by mail to the center address.
Complaints and grievances may also be filed through the Florida Department of Health in writing at:
4052 Bald Cypress Way, Bin C 75
Tallahassee, FL 32399-3260
Or by phone at 1.888.4193456
Or by fax at 850.488.0796
Or email MQA.ConsumerServices@flhealth.gov.
All Medicare beneficiaries may file a complaint or grievance with the Medicare Beneficiary Ombudsman Online at: http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html